These Terms and Conditions govern access to and use of the website www.qca.es (the “Website”), as well as the purchase of products and the contracting of services offered through it.

QUÍMICA CLÍNICA APLICADA SA operates this Website to showcase products supplied through points of sale and authorized distributors. Access to certain services, including purchasing products, may require prior registration as a user.

By accessing or using this Website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

USER ELIGIBILITY

Any individual aged 18 or over with full legal capacity may purchase products through the Website.

By providing personal data, users represent and warrant that all information supplied is accurate, complete, and up to date, and that it relates to themselves. Users also acknowledge and accept the Privacy Policy, including the provisions set out under “Data Protection,” which describe how personal data is processed for the purpose of managing the contractual relationship.

REGISTERED ACCOUNTS

Users may create an account by completing the registration process in the “My Account” section and providing all required information.

By registering, users confirm that all submitted data is accurate and current.

Once registered, users will have access to a personal account area where they can review order history, transaction details, and personal information. Users may update their details or close their account at any time.

Account access is protected by a username and password chosen by the user. Users are solely responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their account. Passwords must not be shared with third parties.

If a user becomes aware of or suspects unauthorized use of their account, they must immediately change their password or notify QUÍMICA CLÍNICA APLICADA SA at info@qca.es.

ORDERING AND PAYMENT

Product descriptions and key characteristics are available on the Website.

All prices are displayed excluding VAT and shipping costs, which will be added at checkout. Prices are subject to change at any time; however, changes will not affect orders that have already been confirmed.

Payment shall be made by bank transfer or in accordance with the payment terms agreed in the relevant contract, for example 30-day terms where applicable.

Payment processing is handled by third-party providers. QUÍMICA CLÍNICA APLICADA SA does not store payment details and relies on the payment provider to confirm successful transactions or notify of any issues.

Upon successful payment confirmation, QUÍMICA CLÍNICA APLICADA SA will send an order confirmation and proof of purchase to the email address provided. A copy will also be included with the order. Customers may request a copy by post or alternative means by contacting info@qca.es or +34 977 70 14 39.

DELIVERY

Orders will be delivered via a courier service designated by QUÍMICA CLÍNICA APLICADA SA. Shipping costs will be clearly indicated during the checkout process and must be accepted by the user prior to completing the purchase.

Delivery shall be deemed completed once the order has been delivered to the address provided by the customer, regardless of who receives it.

Estimated delivery time within Spain is 24–48 hours from confirmation of payment.

The customer is responsible for any reduction in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.

Unless otherwise stated, all products are covered by a 2-year legal warranty from the invoice date, in accordance with applicable law.

RIGHT OF WITHDRAWAL

In accordance with applicable consumer protection laws, customers have the right to withdraw from their purchase within 14 calendar days of receiving the product, provided that the item is returned in its original condition, unused, and with all seals intact.

To exercise this right, the customer must notify QUÍMICA CLÍNICA APLICADA SA by email at info@qca.es or by submitting a withdrawal request including the relevant order details.

A standard withdrawal form may be used:

To the attention of QUÍMICA CLÍNICA APLICADA SA:

• I hereby notify you that I withdraw from our sales contract referenced below:
• Reference, order or invoice number: ___________________________
• Order received on: ____ / ____ / ________
• Name of the person exercising the right, consumer(s) and user(s): ______________________________________________________________
• Address of the person exercising the right: ____________________________________________________________
• Email address of the person exercising the right: ___________________________
• Date: ____ / ____ / ________
• Signature of the consumer and user(s), only if this form is submitted on paper.

After the withdrawal period has expired, returns based on withdrawal will no longer be accepted.

DISPUTE RESOLUTION

QUÍMICA CLÍNICA APLICADA SA is not affiliated with any alternative dispute resolution body.

However, in accordance with Regulation (EU) No 524/2013, customers are informed of the existence of the European Online Dispute Resolution (ODR) platform, available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Spanish law.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the Spanish courts and tribunals, unless otherwise required by applicable consumer protection laws.

QUÍMICA CLÍNICA APLICADA SA reserves the right to amend these Terms at any time. Any substantial changes will be communicated to users and will take effect 30 days after publication, unless otherwise required by law. Continued use of the Website constitutes acceptance of the updated Terms.

PRIVATE ACCOUNT TERMS OF USE

You are advised to carefully read these Terms of Use to participate responsibly as a user and ensure compliance with all the conditions set forth below.

Due to the nature of the Website, as well as its content and purpose, virtually all browsing must be done as a registered User. This requires submitting a request to QUÍMICA CLÍNICA APLICADA SA, which, after requesting the necessary information, will provide you with a username and password.

Therefore, becoming a User implies acceptance of the General Terms and Conditions and the Privacy Policy in the version published at the time of accessing the Website.

By registering as a User, you declare that the information provided is accurate and corresponds to you, and that you have accepted the Privacy Policy. Specifically, this refers to the information detailed in the “Data Protection” section of the legal notice and privacy policy, which outlines the processing of your data for the sole purpose of managing your account.

The password is for your personal use only and is non-transferable. Its transfer, even temporarily, to third parties is prohibited. Therefore, you agree to use your password diligently and keep it secret, assuming full responsibility for the consequences of its disclosure to third parties.

If you become aware of or suspect that your password has been used by a third party, you must immediately notify QUÍMICA CLÍNICA APLICADA SA so that it can be changed. You are also informed that you, as the user, can change your password at any time.

QUÍMICA CLÍNICA APLICADA SA reserves the right to modify this Policy at any time, informing you of any substantial changes. These changes will not have retroactive effect, except in cases of legal requirements, and will take effect 30 days after the publication of the corresponding notice. If the user does not agree with the modifications, we recommend that they do not use this Website.